Returns & Exchanges
At ILIA, we want you to love your skin. If you are not completely satisfied with your purchase, we offer free returns and exchanges on all products within 60 days of the delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Items
Choose the specific products you wish to return or exchange and provide a brief reason for the feedback.
Print & Pack
Download your prepaid shipping label, securely pack your items in their original packaging, and attach the label to the exterior.
Drop Off & Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed once the return is received at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing